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Mentions Legales

Charente Assistance

Sarl Charente Assistance - Company and registration details


Raison sociale:  Charente Assistance


Gerants:  Waldeck, Richard & Waldeck, Nicola


Adresse du siège social:

15 rue du moulin a vent, Le Souterrain, 16200, Courbillac

Adresse d'entrepôt:

365 Rue du Général du Gaulle, 16170 Rouillac




Siret:  847 717 840

RCS:  847 717 840 RCS Angouleme

SARL au capital sociale de €1000

Numero de TVA:  FR63847717840


Activites:  Gardiennage, entretien exterior et interior du bati, jardinage, entretien et reparation outillage lie au jardin et motoculture.


Charente Assistance

From our base and head office in Courbillac, 16200 we cover the area in the map above.  If you are just outside this area please contact us as we may still be able to help.



Charente Assistance

Company and registration details


Payment for general services


Payment must be made via bank transfer or cheque  within 15 working days from the date of the invoice. 


Payment for seasonal or regular works


Works that are carried out on an ongoing regular basis or throughout the season will be invoiced on the last day of each month. In these circumstances payment must be made by cheque or bank transfer strictly within 15 working days from the date of the invoice.


Late Payment


Invoices are sent on the last day of each month with payment due within 15 working days. Any invoices not paid by the 28th day of the following month will be subject to a 10% penalty. If an invoice is unpaid for more than 30 days this may result in a suspension of service.


If payment has not been made, nor a schedule of late payments agreed upon, then the outstanding debt will be passed to a debt collection agency.




All the prices indicated on this website are inclusive of TVA (VAT) at the prevailing rate.  If that rate changes we reserve the right to change our rates accordingly.




We reserve the right to change these terms and conditions at any time.


General Conditions


Goods and Materials


We are able to source most goods and/or materials for works we carry out or for properties we are responsible for. This may cover building or garden materials, household goods or food items. 

Internet Shopping

We are aware that goods and materials are often cheaper online.  If we are able to purchase items from a website known to us for a cheaper price, then we are happy to do this.  However trawling through websites can be time consuming and if we are asked to source an item via this method additional fees will apply.  


In addition to this please be aware that we are not often at home to receive deliveries.  As a result of this, it may not be possible for us to order an item online unless the client is able to receive the delivery or unless the item can be delivered to a Point Relais (for which a collection charge will apply).


Charges for Goods and Materials


Where we are required to pay for any goods or materials and then seek reimbursement from the client, the cost will be subject to a handling fee of 15% of the purchase price. All purchases of this nature will be subject to this fee. 


In addition to this, should we be required to travel specifically to purchase these goods, our standard hourly rates will apply. 


Third Party Work


Where it is not possible for us to carry out specific work ourselves, we can arrange for a third party to provide that service. This may be electrical, plumbing or other specialised work. 


We can act to introduce a third party artisan to the client and make any necessary arrangements.  It is the responsibility of the client to provide final approval for any third party artisan and their work.  We cannot be held responsible for the relationship between the client and the third party artisan or the quality of their work.  Equally it is the client's responsibility to adhere to the payment terms of the third party artisan.


Payment for third party work


Where we are asked to make any arrangements for a third party artisan, we will levy an administrative fee, to make the arrangements, including obtaining a quote (devis) on your behalf. In addition to this any site visits to meet the third party representative or allow access will be charged at our standard rates.


Additionally if we are required to pay the cost of any third party work and seek reimbursement from the client then this amount will be subject to our purchase handling fee.


Heating Fuel


We can arrange for heating fuel to be delivered.  Heating fuel must be paid for upon delivery and usually delivery slots are morning or afternoon, not a specific time. 


This service will be subject to our Third Party Admin fee in order to make the necessary arrangements.  The time spent on site waiting for the delivery will be charged at our standard rate and a reduced purchase handling fee of 10% will also be levied.



Gite Changeovers


This service is carried out as a third party service only.  The owner of the property is responsible for ensuring the property complies with all health and safety regulations, is suitably insured, registered and any income declared to the necessary authorities.   Changeover are available between 1 April and 30 September.  Rentals outside of these dates may be possible but you should contact us prior to accepting a booking to ascertain our availability.


Quad Cover


This service is applicable to rental properties and is where we provide the full range of rental service: changeovers, laundry, gardening and pool care. 


Rental changeovers and laundry services are only provided as part of our Quad Cover Service and should other artisans be asked to carry any services which we offer, we reserve the right to withdraw all our services without notice.




We reserve the right to change these terms and conditions at any time.




House & Garden Related Conditions




We endeavour to use our own equipment wherever possible. Where this equipment is petrol driven the cost of fuel will be included in our rates.


On occasions where we use the clients equipment, this will only be done so with the prior consent of the client. We accept no responsibility for any damage or breakdown caused whilst using this equipment.

Waste removal


The removal of any waste in France is highly regulated and often expensive. It must be delivered to licensed sites and we must pay to use these sites.


Green Waste


We are normally able to take green/garden waste to our local dechetterie. We pay a smaller fee to use this facility and are therefore able to limit the cost to the client. The fee to remove green waste to the dechetterie will always be indicated to the client and is per visit.  At this time we are not able to use the dechetterie service  in the Charente Maritime.


Other Waste


There may be restrictions on any other waste we are able to remove from site. We will always discuss this prior to making any arrangements. Any additional costs incurred by us will be passed on to the client and be subject to the payment handling fee detailed above.




We reserve the right to change these terms and conditions at any time.


Swimming Pool Related Conditions


Swimming pools - general 


We offer a season long Complete Care Package. However we do not undertake any repair work ourselves. In the event that repairs are required we can organise a third party specialist to do this which will be subject to our Third Party Admin fee.


We cannot accept any responsibility for any problems or damage caused to your pool, the liner or the filtration system by anyone using your pool.


Pool Opening 


We offer a pool opening service which is carried out at the beginning of the pool season. We usually carry out pool openings during the month of May but earlier pool openings can be arranged with advanced notice.  We are not able to offer the Opening service later than May unless you are a first time client whereupon it may be possible subject to time availability.  Pool Openings are only offered as part of our Complete Care Package.


We may be able to offer you a guide price for this service but the exact cost will always be dependent upon a test of your water.


Weekly Pool Care


We offer a weekly service for maintaining the cleanliness and chemical balance of your pool's water as part of our Complete Care Package.  This service will include at least one clean per week although additional cleans can be chosen.  Any additional visits required for chemical balancing will not incur any additional costs.


Weekly Pool Care is billed monthly and included in the cost is the use of slow release chlorine, shock chlorine, salt, Ph +/-, flocculant, TAC+ and stabiliser.  The use of any other chemicals and the time to administer them will be charged additionally,

Excluded from this service, and therefore charged in addition, is any time spent investigating any potential faults with the pool system including the skimmers, jets, filter system, pipework and any problems resulting in water loss.


Complete Pool Care is a fixed fee service and therefore any other works carried out whilst at your property will be charged at our standard rate.




We reserve the right to change these terms and conditions at any time.

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